Effective
Support
Something not working, or a question about your account? Start here — and if this is about gambling harm rather than the app, the numbers below come first.
If you need help right now
If you are in immediate danger or thinking about harming yourself, call your local emergency number. BRAKR is a self-help tool and cannot help in a crisis.
Free, confidential help with gambling is available:
- United Kingdom — National Gambling Helpline, 0808 8020 133, 24 hours, or gamcare.org.uk.
- United States — National Problem Gambling Helpline, call or text 1-800-522-4700, 24 hours, or ncpgambling.org.
- Elsewhere — Gamblers Anonymous lists meetings worldwide at gamblersanonymous.org.
To block yourself from licensed operators at the source, look up the self-exclusion scheme where you live — GAMSTOP in the UK, or your state or national register elsewhere. That works at a level no app can reach, and it is worth doing alongside BRAKR.
Contact us
Email support@getbrakr.app. A person reads it. We aim to reply within two working days, and within 30 days at the outside for privacy requests.
It helps to include your iPhone model, your iOS version, the app version from Settings → About, and what you expected to happen.
Protection and blocking
A gambling app is not being blocked
Report it from inside the app so we can add it for everyone — the report goes straight into the blocklist queue. Then check that the app is selected in Settings → Protection → Choose apps.
Protection says it needs access
Screen Time permission has been withdrawn or was never granted. Open iOS Settings → Screen Time and confirm BRAKR is allowed, then reopen the app.
Blocking stopped after a new iPhone
Apple’s Screen Time selections are tied to the device that made them and cannot be transferred, so you need to pick your apps again on the new phone. Websites you added yourself do come across with your account.
Account and data
Delete your account
Settings → Delete Account. It removes your account and its contents permanently, and it cannot be undone. It does not cancel your subscription — do that with Apple first.
Get a copy of your data, or opt out of analytics
See Your Privacy Choices, or email us.
Something in Community needs attention
Report the post or the person from the ⋯ menu on the item; reports reach our moderators. You can also block someone so their content stops reaching you.
Subscription and billing
Cancel, or change plan
Subscriptions are billed by Apple, so they are managed at apps.apple.com/account/subscriptions. We cannot cancel one for you.
Refunds
Apple handles all refunds. Request one at reportaproblem.apple.com.
You paid but the app still shows the paywall
Tap Restore Purchases on the paywall while signed in to the same Apple Account that bought the subscription. If it still does not appear, email us with the date of purchase.